This Refund & Cancellation Policy applies to bookings with Pindi Boys Car Rental LLC, Dubai.
1. How to cancel or amend
To cancel or change a booking, message us on WhatsApp at +971 55 809 1885 with your name and booking details.
2. Cancellation by the customer
- Free cancellation when you cancel at least 24 hours before the scheduled delivery time — any prepaid rental amount is refunded in full.
- Cancellations made within 24 hours of delivery, or after the vehicle has been delivered, may be subject to a charge of up to one day's rental.
- No-shows (no contact at the delivery time) may be charged one day's rental.
3. Early returns
For early returns of daily rentals, unused full days may be refunded at our discretion. Monthly rentals are generally non-refundable for the committed month unless agreed in writing.
4. Security deposit refunds
Your refundable security deposit (or card pre-authorisation) is released after the vehicle is returned and inspected — typically within 14 days — provided there are no outstanding traffic fines, Salik charges or damage. Salik and fines are deducted at cost from the deposit where applicable.
5. Refund method & timing
Approved refunds are returned via the original payment method. Bank or card processing times may add a few working days.
6. VAT on refunds
Where a refund is issued, any 5% UAE VAT charged on the refunded amount is refunded accordingly.
7. Cancellation by us
In the rare event we cannot fulfil a confirmed booking (for example, vehicle unavailability), we will offer a similar vehicle or a full refund of any prepaid amount.
Contact us
Pindi Boys Car Rental LLC
Ibn Battuta Gate Office Building, Office 615E, Jebel Ali, Dubai, United Arab Emirates
TRN 104422978700001 · Trade Licence 969076
WhatsApp: +971 55 809 1885 · Contact page